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Support

Log a service call

Existing client experiencing an issue? Log the details below and our technical team will respond. Support is available 24/7. For urgent matters call 0861 002 288.

Branch support desks

You can also email the support desk for your region directly.

What to include

  • Your company and site name, and the site address
  • Which cameras, recorders or systems are affected
  • What happened and when the fault started
  • A contact person and number for the technician

Urgent faults

If a fault leaves your site unprotected, for example cameras offline or a gate or access system down, call 0861 002 288 so we can prioritise it. Our control room and branches are open 24/7.